Retainers & Engagements
Build a studio that feels as supported as the clients you serve.
Your clients come to you for transformation, trust, and care. We bring that same standard to every part of your business, from your first inquiry and booking process to follow-up, reputation, and retention. Choose the level of support that gives you more confidence in what happens behind the scenes, more consistency in your client experience, and more space to focus on your craft.
Built for tattoo, PMU, paramedical, laser, aesthetics, wellness, and education-led studios
The Three-Tier Overview
A clear foundation. A smarter client journey. A fully supported growth partner.
Every level is designed to make your business feel more organized, more intentional, and easier to run. Start with the essentials, add intelligent support as your volume grows, or hand over the infrastructure and ongoing marketing to a dedicated team.
| Tier | Essentials | Empire | Legacy |
|---|---|---|---|
| Investment | $297/month | $497/month | $3,997/month |
| Best for | The independent practitioner | The growing provider or lean team | The studio owner ready to delegate and scale |
| Primary focus | Brand-aligned client foundation | Automation and AI-powered follow-through | Custom operations, content, and strategic management |
| Support cadence | Monthly support | Monthly strategy and optimization | Weekly manager meeting and proactive management |
| AI agents | Not included | Included | Included and custom-configured |
| Unified inbox | Included | Included | Included |
| Memberships, courses, email marketing | Not included | Included | Included and strategically managed |
| Custom app / portal | Not included | Not included | Included |
Essentials
A polished, dependable digital foundation
Onboarding: $750 to $1,500 one-time
For the independent practitioner or early-stage studio ready to replace scattered tools, missed follow-ups, and manual admin with a polished client journey that works quietly in the background.
- What is included
- CRM workspace configured for your business
- Automated CRM with a clear pipeline for leads, consultations, bookings, follow-up, and retention
- A2P 10DLC registration support for one business brand and one SMS campaign
- Mobile app access to your Studio OS, so you can see leads, appointments, pipeline activity, and client conversations on the go
- Branded inquiry form, lead capture flow, and contact organization
- One branded booking or consultation funnel
- Calendar setup and appointment scheduling configuration
- Automated appointment confirmations and reminders
- Missed-call text-back or missed-inquiry follow-up
- Branded contracts, consent forms, intake forms, and waivers, with image-upload fields where appropriate
- Digital form delivery, completion tracking, and secure client record organization
- Automated review requests after completed appointments
- Review and reputation-management foundation, including review monitoring and feedback follow-up
- One unified conversation inbox for connected client channels, including Google Business Profile, Instagram, Facebook, LinkedIn, email, and SMS
- Basic lead nurture and reactivation workflow
- Pre-appointment information and form-completion flow
- Up to two standard automations configured for your core client journey
- Pipeline setup for inquiries, consultations, bookings, and follow-up
- Monthly system health check and support request window
- Monthly performance snapshot with practical recommendations
Best for
Solo tattoo artists, PMU specialists, wellness providers, and newer studios that need a polished, reliable client experience before adding more advanced automation.
Empire
A client journey supported by automation and AI team members
Onboarding: $1,500 to $3,000 one-time
For the established practitioner or studio whose demand has outgrown manual follow-up. Empire adds AI-powered support and deeper automation so clients get clear, helpful responses while you are in session, off the clock, or focused on delivering your best work.
- What is included
- Everything in Essentials, plus
- AI receptionist or AI concierge for first-response conversations
- AI knowledge base trained on your approved services, policies, FAQs, preparation, and aftercare information
- AI voice assistant for defined inbound call and booking conversations
- AI-powered SMS conversations for approved client questions, lead follow-up, qualification, booking guidance, and routing
- Custom website chatbot connected to your approved business knowledge, services, policies, FAQs, and next steps
- Instagram and Facebook direct-message automation with a ManyChat-style client experience, including keyword replies, lead capture, approved answers, and routing
- AI-assisted lead qualification and consultation routing
- Automated follow-up sequences for new leads, no-shows, and incomplete bookings
- Smart rebooking and retention campaigns
- Membership and course-building tools, including access to your branded member area and course delivery infrastructure
- Email marketing access, audience segments, branded email templates, and automated nurture or campaign workflows
- Two additional custom workflows based on your highest-impact business needs
- Conversation routing, tags, and internal notification logic
- Automated referral or loyalty follow-up sequence
- Enhanced review and reputation workflow
- Monthly strategy and optimization call
- Monthly conversion, booking, and follow-up performance review
- Priority system support
Best for
Busy independent providers, established studios, and small teams that want more bookings, fewer missed opportunities, and less time spent inside their inbox.
Legacy
A strategically managed growth ecosystem with custom buildouts
Onboarding: Custom, from $5,000 one-time
For owners building a real business, not another full-time job. Legacy is a high-touch partnership for studios ready to delegate their marketing operations, client systems, and growth infrastructure to a team that understands the standard of care their clients expect.
- What is included
- Everything in Empire, plus
- Dedicated account manager and weekly 45-minute growth meeting
- Quarterly growth roadmap and priority planning
- Monthly reporting dashboard and executive summary
- Proactive campaign, automation, and client-experience optimization
- Priority communication channel for your leadership team
- Vendor and tool coordination for approved marketing and operations initiatives
- Monthly content strategy built around your services, offers, launches, and brand voice
- Monthly content calendar and approval workflow
- Up to 16 branded social content pieces per month, including static posts, carousels, story assets, and edited short-form video from client-provided footage
- Caption writing, calls to action, hashtags or keyword optimization, and scheduled publishing
- Publishing and management for up to three social channels
- Basic comment monitoring and escalation of sales or care-related messages to your team
- Monthly social performance insights and content recommendations
- One custom-branded client portal, mobile app, or custom app buildout, scoped to the business need
- Custom onboarding, client education, membership, course, loyalty, or aftercare experience as appropriate
- Custom dashboard and reporting setup
- Up to two approved custom integrations or advanced automations per quarter
- Team pipeline, routing, permissions, and operating workflow design
- Multi-provider, multi-location, or multi-offer journey mapping where applicable
- Custom AI-agent refinement for multiple services, locations, or team roles
- Live-information web applications and internal tools, scoped around approved business needs
Best for
Multi-provider studios, high-volume practitioners, education brands, wellness concepts, and founders ready for a true operational and marketing partner.
The Client Mastermind
The AriCléa Business Society
A private client community for founders building differently.
The AriCléa Business Society is an intimate, in-person mastermind held at AriCléa HQ, available to active clients at any tier, Essentials, Empire, or Legacy. It is a place to step out of the day-to-day demands of your studio, think clearly about what is next, and be surrounded by people who understand both the artistry and responsibility of building a care-led business.
Through strategic conversations, founder hot seats, thoughtful introductions, visibility opportunities, and practical support, the Society helps you strengthen the business behind your work while creating relationships that can grow with you.
Come curious. Leave connected. Build differently.
Included for active clients at every tier, Essentials, Empire & Legacy
Why This Matters
A better client experience should give you a better life, too.
When every part of your business relies on you remembering, responding, posting, following up, and fixing, even growth can feel heavy. The goal is not to make your studio feel automated or impersonal. The goal is to make the care you already provide easier to deliver consistently.
We create the structure that holds the details: clear information, thoughtful reminders, timely follow-up, well-designed content, and systems that move clients forward with care. That means less back-and-forth, fewer loose ends, and fewer moments wondering whether a promising inquiry slipped through the cracks.
You get to be more present in the work you love. Your clients get a more seamless, top-tier experience. And your business has the foundation to grow without asking you to be available every minute of the day.
What Every Client Journey Can Include
Thoughtful from first inquiry to lasting relationship.
Comparison
Choose the support that matches your next season of growth.
| Feature | Essentials | Empire | Legacy |
|---|---|---|---|
| CRM and core setup | |||
| Automated lead CRM and pipeline | |||
| A2P 10DLC registration support | |||
| Mobile Studio OS access for leads and conversations | |||
| Booking and consultation funnel | One | One | Custom, multi-offer |
| Appointment reminders and core client automation | |||
| Contracts, consent, intake, and image-upload forms | |||
| Review requests and reputation-management foundation | |||
| Unified inbox for supported connected channels | |||
| Google Business Profile, Instagram, Facebook, LinkedIn, email, SMS | Connected where supported | Connected where supported | Connected where supported |
| Google Local Services Ads setup and lead integration | $500 add-on | $500 add-on | $500 add-on or custom |
| Custom workflow allowance | Up to 2 standard | Plus 2 more | Advanced roadmap |
| AI text and voice concierge | Included and customized | ||
| AI knowledge base | Multi-service or multi-team | ||
| Business-trained website chatbot | Included and customized | ||
| ManyChat-style Instagram and Facebook automation | Included and customized | ||
| Membership and course-delivery tools | Strategically managed | ||
| Email marketing tools and automations | Strategically managed | ||
| Monthly reporting | Snapshot | Conversion review | Executive dashboard |
| Strategy calls | Support check-in | Monthly | Weekly manager meeting |
| Social content strategy | |||
| Social content creation and publishing | Up to 16 pieces, 3 channels | ||
| Custom portal or app | One scoped buildout | ||
| Advanced integrations and business buildouts | Quarterly scoped priorities | ||
| Priority support | Standard | Priority | Dedicated channel |
Build Add-Ons
Add the exact growth tool your next season requires.
Your monthly Studio OS gives you the ongoing foundation. These flat-fee buildouts are available to clients in any tier when a focused project is the next best move. Each add-on is scoped to a clear outcome, implemented inside your existing system, and handed over with a simple operating plan.
Pop-Up Event Flow App
$1,500Turn a pop-up, flash day, convention, or high-volume service event into a self-managed client flow.
- One branded pop-up iPad kiosk flow for a defined event format
- Up to two service lanes or queue types
- Client SMS handoff for payment, consent, intake, and required image-upload steps
- Virtual-lobby and ready-queue status design
- Station controls for ready, start, complete, and pause
- Automated queue updates, missed-call, and aftercare messages
- Event-specific pipeline, tags, and workflows
AI Website and Local Search Foundation
Starting at $2,500Give your business a clear, conversion-focused home that helps the right clients find and contact you.
- Strategic website structure and up to five core pages
- Brand-aligned website copy for the agreed pages
- One primary inquiry, consultation, or booking flow
- Foundational on-page local SEO and search-engine-readable page setup
- A website-only AI concierge trained on your approved services, policies, FAQs, and next steps
- Lead capture and routing into your CRM
- Up to two consolidated revision rounds
Prospecting Tool Setup
$500Create a simple, organized way to identify, track, and follow up with the right partnership or outreach opportunities.
- One prospecting pipeline with clear stages and next-step ownership
- Target categories, fields, tags, and qualification structure for one outreach focus
- One prospecting intake or import workflow
- One approved, permission-based outreach or follow-up sequence
- Follow-up tasks, reminders, and activity tracking
- Basic results view for opportunities, replies, and conversions
Google Local Services Ads Setup
$500Connect eligible Google Local Services Ads leads to your pipeline and follow-up system.
- Google Local Services Ads account and basic campaign setup support
- Connection of incoming leads to your CRM and pipeline
- Lead-source tagging, assignment, and immediate response workflow
- Basic reporting view for incoming Local Services Ads leads
- One setup review to confirm the client journey is ready before launch
Frequently Asked Questions
The details behind the system.
Do I need to already have a CRM or platform in place?✦
No. We can set up the appropriate workspace and guide you through onboarding. If you already use a platform, we will assess what is working, identify gaps, and build on the foundation that makes sense for your business.
What is an AI agent or AI employee?✦
In Empire and Legacy, an AI agent is a carefully configured digital team member that can handle defined client-experience tasks through text, website chat, and defined voice conversations. It can greet new inquiries, answer approved FAQs, collect consultation details, guide booking, follow up on incomplete bookings, and route conversations to the right person. It is trained on your approved information and designed to make the experience more timely and consistent, not generic.
What is A2P 10DLC registration, and why is it included in Essentials?✦
A2P 10DLC registration is the process used by U.S. carriers to register an eligible business brand and messaging campaign for business text messaging. It helps create a more compliant and reliable foundation for reminders, lead follow-up, and other permitted client communication. We prepare and submit the required registration details, but carriers and messaging providers control approval, fees, delivery, and enforcement. You remain responsible for obtaining consent and using messages in a way that complies with applicable laws and platform rules.
Can I access my Studio OS from my phone?✦
Yes. Essentials and above include mobile access to the agreed Studio OS environment, where available through your active app configuration. This gives you a practical way to view leads, appointments, pipeline activity, and client conversations away from your desk.
Does Empire include ManyChat?✦
Empire includes a ManyChat-style direct-message automation experience inside your connected system. We can configure approved Instagram and Facebook keyword replies, lead capture, FAQ responses, booking guidance, and routing so clients receive a useful first response. Exact channel features depend on the platform's current rules, connection permissions, and account eligibility.
What does membership, course, and email marketing access include?✦
Empire includes access to the underlying tools and an agreed foundation for membership areas, course delivery, email audiences, templates, and automated email journeys. This is ideal for a provider preparing to launch education, a membership, an academy, or a more intentional retention strategy. Building an entire curriculum, filming lessons, writing unlimited campaigns, or ongoing launch management requires a separately scoped project or Legacy-level priorities.
What is included in the unified inbox?✦
Essentials brings supported, connected conversations into one practical workspace so your team can see and manage client communication without jumping between platforms. This can include Google Business Profile, Instagram, Facebook, LinkedIn, email, SMS, and other compatible channels. Exact availability depends on each platform's permissions, your connected accounts, and current integrations.
Can the AI agent give medical, legal, or treatment advice?✦
No. AI agents should not give diagnoses, emergency instructions, legal advice, or unapproved treatment recommendations. We define clear boundaries, approved answers, and escalation paths so sensitive questions are directed to the appropriate human team member.
What does content creation mean in Legacy?✦
Legacy includes strategic content planning, caption writing, branded post design, editing of client-supplied short-form footage, approval workflows, and scheduled publishing. You provide the raw material that makes the content genuinely yours. We turn it into a consistent content system. On-site production and larger creative campaigns can be added separately.
Is the custom app included every month?✦
Legacy includes one scoped client portal, mobile app, or custom app buildout as part of the partnership. Because an app can range from a simple client-education portal to a complex multi-location experience, the exact deliverables, timeline, and ongoing maintenance are defined during onboarding. Major feature expansion may require a separate project scope.
Are there one-time setup costs?✦
A one-time onboarding and implementation fee is recommended for every tier because the initial work is substantial. A practical starting structure is $750 to $1,500 for Essentials, $1,500 to $3,000 for Empire, and a custom implementation fee beginning at $5,000 for Legacy, depending on migration, app, integration, and creative scope. This keeps your monthly retainer focused on management, optimization, and ongoing support instead of absorbing an unlimited build phase.
Can I upgrade later?✦
Yes. Most studios begin with the foundation they need now and expand once the core client journey is running well. Upgrading is especially useful when inquiry volume rises, a team is added, or you are ready to delegate content and marketing operations.
Your Craft Deserves a Business That Supports It
You do not have to keep every moving part in your head.
Let us build the systems that help your studio feel more intentional, more responsive, and easier to lead. We will look at your current client journey, identify the highest-impact opportunities, and recommend the level of support that makes sense for where your studio is going.
Book Your Strategy CallNo pressure. Just a thoughtful conversation about what is possible when your business supports you back.
